Deliveries and Returns
All parcels are dispatched via Royal Mail. Delivery is FREE to UK addresses for purchases over £50. Delivery varies per department on orders below £50.
We aim to ship your goods on the day you order, if purchased before 3pm, Monday to Friday.
Orders placed after 3pm or on a weekend will be dispatched the next working day.
Unfortunately we are unable to offer any international deliveries at this time.
Returns & Refunds
We understand that things can change, and that the item you ordered might not be exactly as you imagined it to be. That’s why we allow free online returns of your purchases for up to 28 days from delivery.
If you return an item, please make sure it is in its original packaging, any labels or tags are still attached, and it is in a resalable condition.
Returns will be refunded within 14 days.
Sorry, we are unable to offer exchanges on items bought online.
Online orders can also be returned in-store at the homewares desk on the 1st floor of Chelmsford Quadrant..
How to Return Online Orders
1. Follow this link to create and print your Royal Mail returns label: Create your label
2. Fill out the reason code on the front of your despatch note and add to your parcel
3. Safely seal your parcel using the self-adhesive strip
4. Affix the Royal Mail pre-paid returns label to the front of your parcel
5. Take your parcel to your local Post Office, we recommend getting a proof of postage and keeping this until your refund has been processed.
If you have any other questions regarding delivery or returns, call Chelmsford Quadrant during normal business hours on 01245 490101 or contact us here .